Terms & Conditions
We have made every effort to accurately display the products featured on this site. However, the variation in color, pattern, texture, and veining unique to the natural diamonds, gemstones, and precious metals we use and the capabilities of our camera and your computer monitor may affect the colors and dimensions visible on your screen. As such, you acknowledge and accept that the actual piece delivered may differ from the picture shown.
In order to make purchases, you must register on this site. When you register, you agree to provide true, accurate, current and complete registration information about yourself and to update such information promptly so as to ensure its accuracy. You may not impersonate, imitate or pretend to be somebody else when registering and/or setting up an account on the Site. If we believe any information that you provide is untrue, inaccurate, out of date or incomplete, we may suspend or terminate your account and refuse you any and all current or future use of the Site.
PLACING AN ORDER
With the exception of custom orders, orders placed on the Site do not constitute a legal contract until Arya Esha ships the product(s) in the order. Your order is subject to cancellation by Arya Esha, at Arya Esha's sole discretion. Arya Esha is not responsible for pricing, typographical, or other errors, in any offer or copy by Arya Esha and Arya Esha reserves the right to cancel any orders resulting from such errors. All prices and availability are subject to change without notice.
When you add an product to your shopping bag, you may either continue shopping or proceed to the checkout. If you are not logged in when proceeding to the checkout, you will be prompted to do so. Once we have received your order, you will receive an email acknowledging the details of your order. This email is not an order confirmation but rather recognition that we have received your requested order.
Please note that this does not guarantee the availability of the merchandise and that all orders are subject to availability. If we are unable to complete your order, you will be notified via email and will not be charged for orders that cannot be fulfilled.
Once an order has been placed, we are not able to modify or cancel your order. We reserve the right to decline or cancel your order in the event that we are unable to obtain authorization for payment, there are shipping restrictions for a particular product, or we do not have the product in stock.
Products in your shopping bag are not reserved and may be purchased by other clients.
Occasionally, we may have just sold an product which you ordered, and have not had time to take it off our site (or it may have been in your persistent shopping cart). We apologize for any disappointment, but we will reach you to see if you would like a substitution, special order, or just a cancellation.
At Arya Esha we want you to be satisfied with your purchase. Therefore, except for sized, personalized, custom orders, you may exchange Arya Esha jewelry within seven business days by following the steps below:
- Please contact email@example.com with the purchaser’s name and Order ID within 7 business days of receiving your item and a customer service representative will contact you within 2-5 business days. All exchange items must be received within 14 business days of being approved by the customer care representative.
- Once approved for exchange, you will receive an email with a Exchange Authorization Number and instructions for exchanging your item. Arya Esha will not accept packages without an Exchange Authorization Number, required paperwork, or packaging.
- Please allow 2-5 business days for the exchange to be processed by a customer care representative.
For repairs, please email firstname.lastname@example.org with the product in need of repair, what repair is needed, details from the original sales invoice and your contact information. If we determine that we can accept your repair, we will reply and provide you with a Return Merchandise Authorization (RMA) number and shipping information. Please allow approximately 2 weeks for a repair assessment. A repair fee estimate will be provided either prior to or upon receipt of your product, depending on the nature of the repair. Please note that we are not responsible for your product until it is in our possession and that repairs typically require 4-6 weeks to complete.
Terms of payment are within Arya Esha's sole discretion, and unless otherwise agreed to by Arya Esha, payment must be received by Arya Esha prior to Arya Esha's acceptance of an order. Payment for an product may be made by credit card. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. We reserve the right to cancel an order if it does not meet our credit card verification standards. If the issuer of the credit/debit card or check rejects authorization of payment to Arya Esha, we will not be held liable for any delay or non-delivery.
We currently accept payments by Visa, MasterCard, Discover, American Express, or PayPal. Payment will be debited and cleared from your account upon order confirmation. In filling out the payment requirements, you confirm that you are an authorized user of the credit/debit card.
Arya Esha does not charge sales tax for orders delivered in the United States with the exception of deliveries in the state of Texas and Florida, in which applicable sales tax will be added to the order amount.
Shipping and handling are additional unless otherwise expressly indicated at the time of sale. Title to the product passes from Arya Esha to you upon shipment. Shipping costs are estimated in the shopping bag check out process, and are subject to additional fees based on the order total, shipping destination, and cost to insure your delivery.
Once we have shipped your order, you will receive an email update with shipping details and a tracking number. You may follow the link in the email to check the estimated arrival of your order. In the event of a production delay, we will promptly notify you with an updated timeframe. Arya Esha cannot be held liable for unanticipated delays in production, shipping, or address verification. Please be aware that all orders are processed Monday through Friday, and delivery time does not include Saturdays, Sundays or Holidays.
Your order will only be shipped once payment and delivery details have been approved. If you require expedited delivery, please contact an Arya Esha team member at email@example.com and we will do our best to accommodate your request.
Any quoted shipping dates are estimates only.
Our shopping bag is currently configured for users who are billing and shipping in the United States. We are, however, happy to work with international clients. Please contact us with your request via email, at firstname.lastname@example.org .
OWNERSHIP OF CONTENT
All content, design, information, text, images, names, likenesses, pictures, graphics, formats, code and software, technical drawings, configurations, graphics, photographs, audio and video files, scripts, links, interactive features and other material and files (collectively, “Content”) used on or incorporated into this Site, and the selection, arrangement and/or integration of all such Content are either registered trademarks, trademarks, trade names, service marks, copyrights or otherwise protected property of Arya Esha, or used under license or otherwise, and all rights thereto are specifically reserved. Except as otherwise expressly provided herein, Content on the Site may not be used, copied, published, broadcasted, distributed, reproduced or transmitted without our prior written consent.
You agree to comply with, and keep intact, any copyright notices, trademark notices, information, or restrictions contained in or on any Content available on, incorporated into or accessed through the Site. You may not copy, use, download, modify, frame, publish, transmit, retransmit, transfer or sell, license, reproduce, create derivative works from, distribute, perform, display, disseminate, broadcast, cache, rearrange, redistribute, alter, adapt, crop, re-size, reverse engineer, move, remove, delete or in any way exploit or make commercial use of, any material obtained through the Site, including without limitation Content, in whole or in part, directly or indirectly, without the prior written consent of the owner thereof, except as expressly permitted in this Agreement, on the Site, by Arya Esha (and all other entities with an interest in the relevant intellectual property) in writing in each instance or under applicable law.
RESTRICTIONS ON USE
Except as expressly permitted, you agree not to use the Site for sale, trade or other commercial purposes, and, you may not modify, copy, publish, display, transmit, adapt or in any way exploit the Content on the Site.
You agree not to use the Site to provide information which is incomplete, false, inaccurate and not your own; engage in criminal activity or otherwise give rise to conduct that may violate the law or fail to comply with accepted internet protocol; attempt to interfere in any way with the Site or the Site’s security or to sue the Site’s service to gain unauthorized access to any other computer system.
THIRD PARTY WEBSITES
The Site may contain links to websites and resources on the Internet that are unrelated to us and which are owned and operated by third parties (“Third-Party Sites”). Arya Esha does not make any representations or warranties about any Third-Party Sites you may access through this Site. These links are provided solely as a convenience to you and do not constitute an endorsement by or imply that Arya Esha sponsors, is affiliated or associated with or otherwise recommends, certifies or endorses any Third-Party Sites. We are not responsible for the contents of or any products or services offered on any Third-Party Sites. You must make your own independent decisions regarding your interactions or communications with any other website. Material available on or through Third-Party Websites may be protected by copyright and the intellectual property laws of the United States and/or other countries. The terms of such third-party sites, and not the terms and conditions of this Agreement, govern your use of that material.
From time to time, we may use techniques designed to identify fraudulent activities. You agree to cooperate with such efforts, as we may, in our sole discretion, deem necessary to identify attempted fraud. You further agree that if, for any reason, you or others acting on your behalf are suspected of fraud or other breach of these Terms, we may, in our sole discretion, declare you to be in breach of the Terms, suspend or terminate your use of the Site, and/or seek prosecution to the fullest extent of the law.
DISCLAIMER AND LIMITATION OF LIABILITY
Arya Esha attempts to provide accurate and timely information. There may, however, be inadvertent technical or factual inaccuracies and typographical errors. We reserve the right to make corrections and changes to the Site without notice.
Your use and browsing of www.aryaesha.com and any reliance by you upon this Site is at your own risk and you assume responsibility associated with the Site, provided “as is”. Arya Esha disclaims all warranties, conditions, representations and endorsements of any kind, either expressed or implied, with regard to the information accessed including all content and material, functions and services provided on the Site, provided without warranty of any kind, including the warranties concerning availability, accuracy, completeness, usefulness of content and information, uninterrupted access, and any warranty of title, non-infringement, merchantability or fitness for a particular purpose.
Arya Esha does not warrant that the Site, content, materials or services will be timely, secure, uninterrupted or error free, or that defects will be corrected. If you are dissatisfied with the Site, your sole remedy is to discontinue using the Site. Any material downloaded or otherwise obtained through the use of the Site is done at your own discretion and risk, and you are solely responsible for any damage that may result.
In no event shall Arya Esha, its affiliates or any other respective directors, officers, employees, agents, or content or service providers be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or cause of action arising from or in any way related to the use of, or the inability to use, or the performance of the Site or the Content and materials or functionality on or accessed through the Site including, loss of revenue, or anticipated profits or lost business, data or sales or any other type of damage, tangible or intangible in nature. Some jurisdictions do not allow this limitation or exclusion so this may not apply to you.
Any express of implied warranties, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement are disclaimed by Arya Esha. Arya Esha does not accept liability beyond the remedies set forth herein, including but not limited to any liability for product not being available for use, lost profits, or loss of business. Except as expressly provided herein, Arya Esha will not be liable for any consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party. You agree that for any liability related to the purchase of product, Arya Esha is not liable or responsible for any amount of damages above the amount paid for the applicable product.
You hereby agree to indemnify, defend and hold harmless, Arya Esha, its affiliates, subsidiaries, and its and their respective officers, directors, employees and agents, from and against any and all claims actions or demands, liabilities, losses, expenses, damages and costs, including without limitation reasonable legal and accounting fees, in any way arising from, related to or in connection with your use of the Site, your violation of the Terms or the posting or transmission of any materials on or through the Site by you, including, but not limited to, any third-party claim that any information or materials you provide infringes any third party proprietary right.
Governing Law And Limitation Of Actions. The terms of this Agreement shall be governed by and construed in accordance with the laws of the State of Florida without regard to its conflicts of law rules, and you and we irrevocably consent, in connection with any action to enforce this Agreement or arising out of your use of the Site, to the jurisdiction of the federal and state courts located in Florida. No action arising out of this Agreement, regardless of form, may be brought by a user more than one (1) year after the cause of action has arisen.
ADDITIONAL TERMS FOR CUSTOM ORDERS
Because not all custom orders are a good fit for us, Arya Esha reserves the right to alter, decline, or cancel custom orders. All our custom orders are subject to the following terms and processes:
Custom orders are only available for diamonds and gemstones purchased from Arya Esha, as these stones have passed our quality standards.
Price quotes for pieces that do not include loose diamond stones, emeralds, sapphires, or rubies are valid for two weeks after they are sent and are subject to change after the two-week period has expired.
Because loose diamond and certain gemstone prices vary, quotes that involve loose diamond stones, emeralds, sapphires, or rubies are valid for 48 hours and are subject to change after the 48-hour period has expired.
Upon approval of any quote for a piece that involves the acquisition of stones costing above $3000, we request full payment for the stones before we begin the custom design process. If for some reason, you choose not to design your piece with us, we will be happy to release the stones to you.
Upon your approval of a quote for a piece that does not require the acquisition of stones above $3000, non-refundable deposit is required. This deposit will be applied toward the final payment for your custom piece and may not be applied toward any other purchase from Arya Esha.
Custom orders are not eligible for any Arya Esha promotions or discounts.
If your custom order is not completed within six (6) months of Arya Esha receiving the deposit, the deposit will be forfeited.
Upon receipt of the non-refundable deposit, Arya Esha will give you a Computer Aided Design (CAD). The CAD offers a preview of the final piece.
Because we want you to be satisfied with your custom piece, you receive three opportunities to revise the CAD at no charge. Should you require more than three revisions, please let your designer know, and she will advise you of the additional cost.
Once you have reviewed the CAD and confirmed your design approval, we will request the balance of the final payment due and your order will be processed and crafted.
Our master jewelers will then craft your custom piece. Custom orders are designed to meet Arya Esha’s quality standards. If there is confirmation of a material or structural integrity defect, we will repair or replace free of charge, as appropriate. We cannot make any design changes once the custom piece has been crafted.
Most custom orders are completed within a 6-12 week timeframe. Please let your designer know if you have a deadline by which you would like your custom piece. We will use our best efforts to accommodate an expedited schedule; however, unexpected delays may occur. All delivery dates are estimates only. Arya Esha shall not be liable for any special or consequential damages that result from delay in delivery.
Please confirm ring size before finalizing the custom order. Arya Esha can accommodate re-sizing requests in limited circumstances. If you request a ring sizing change after, it will be subject to an additional fee.
Due to the labor involved with crafting custom orders to desired specifications, all custom order pieces are final sale and are ineligible for return or refund.